Service Delivery

Van and company setup

Contact WST to confirm the operator, vehicle, driver and route information needed for setup. WST will agree the setup scope and activation arrangements before payment. The one-time per-van setup charge relates to this software service; any separately required equipment or work must be confirmed in advance.

Parent access

Create or sign in to your Parent WST account and complete the required mobile verification and child linking. VanTrack access relates to the specified parent-child subscription. An eligible trial starts when activated. A paid period is applied only after payment is verified against the correct account and child; an existing trial or paid period is considered when calculating the next period.

Live information is available when the assigned driver and van are correctly configured and trip updates are being received. Buying a subscription does not create a transport route or guarantee a driver is currently transmitting.

Activation problems

If payment is confirmed but access is missing, contact WST with the order reference. Do not make a second payment just because confirmation is delayed. WST will reconcile the original payment and access record. Where the agreed service cannot be provided, use the contact WST about refunds and cancellation.

Delivery and returns

The plans on this site provide digital access, so no shipping address or courier delivery is needed for the subscription. Public Android downloads are not yet available; WST coordinates driver access during the controlled rollout. No APK is supplied through this website at this stage.

Cards or devices, if separately ordered, require a confirmed quotation and their own delivery/return arrangements before payment.